Notice: If you are seeing this position posted on a job board other than the official Meredith College career posting page, please know that any pay range included is not authorized or approved by Meredith College and may not reflect the actual pay rate for the position.

The Technology Support Technician is responsible for providing technical support for the Meredith community.

Duties:
- Provide phone and field support for end users.
- Diagnose and resolve end-user issues, handle escalations, perform triage, provide remote support when possible, and route issues to appropriate teams as needed.
- Ensure proper installation of equipment, operating systems, and software applications.
- Use service desk processes to communicate with users and resolve technical issues promptly, following proper escalation procedures for major configuration, application, and network issues.
- Collaborate with your team and other Technology Services groups to assess technical needs, share information, determine solutions, resolve issues, or escalate as needed.
- Provide functional advice to users in the proper use of college systems, applications, and equipment.
- Maintain accurate records of hardware and software inventory utilizing college asset management applications.
- General knowledge of licensure as applied to college software applications.
- Deploy working images of Meredith college systems.
- Other duties or projects as assigned.

Skills Needed:
- Ability to provide excellent customer service and demonstrate commitment to customer service standards.
- Ability to think critically by applying problem-solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically, and adapting communication for the audience.

Key interfaces:
- Interacts with staff, faculty, and students to provide technical support.
- Expected to work jointly with other members of Technology Services.

Qualifications:
- High School diploma required (Associate’s degree preferred).
- 1 year of technical support Help Desk experience or related degree.
- Strong technical knowledge of desktop hardware, software, operating systems, and peripherals.
- Proficiency in computer troubleshooting and repair, including diagnostics and re-imaging.
- Basic understanding of networking concepts.
- Experience with Microsoft applications and Google Workspace.
- A+ Certification preferred.
- Microsoft Certification preferred.
- Apple Certification preferred.

Working conditions & physical demands:
- 100% on-site
- General office setting with moderate noise level.
- May occasionally lift up to 50 lbs.
- Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Required Documents:
- Cover Letter
- Resume