Notice: If you are seeing this position posted on a job board other than the official Meredith College career posting page, please know that any pay range included is not authorized or approved by Meredith College and may not reflect the actual pay rate for the position.

Provide operational and daily management support for the Technology Services Help Desk as well the STAT team members staffing the help desk.

Duties:
- Manage day to day operations of the Help Desk and the STAT Team.
- Provide first-level support and resolve reported issues from employees and students.
- Provide timely communication on ticket status and resolution.
- Installs and upgrades new hardware, operating systems and applications software as needed.
- Update and maintain Help Desk Documentation and knowledge base articles.
- Review and create KB articles.
- Participates in projects and duties assigned by the Information Technology Support Services Managers.
- Continuously improve upon technical skills sets within assigned areas of expertise.
- Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.

Skills Needed:
- Proficiency in the installation and support of Mac OS X, Microsoft Windows 7/8/10 and Microsoft Office 2013/2016/365.
- Must have excellent troubleshooting, problem-solving, and customer service skills.
- Must have excellent verbal and written communication skills.
- Must have excellent organizational skills and attention to detail.
- Must have excellent troubleshooting skills.

Key interfaces:
- Interacts with other members of Technology Services and STAT Team.
- Interact with Meredith students, staff, and faculty.

Education & Experience:
- High School diploma.
- 3 years of relevant work experience.
- Experience working in higher education student support preferred.

Working conditions & physical demands:
- General office setting with moderate noise level.
- May occasionally lift objects weighing up to 25 lbs.